COMPLAINT LETTER AND ANSWERS FOR COMPLAINTS

TUGAS SOFKIL

YANG DISUSUN OLEH :

RIMANDASARI       26215005

UNIVERSITAS GUNADARMA

BEKASI

COMPLAINT LETTER

Jakarta, November 23th, 2017

Number: 11/AB-CD/EFGH/II/2016

TOKO ELEKTRONIK

Mampang street, Number 11, Jakarta

Subject: Complaint about some damages of the goods

To

PT. KOMPUTER

Ahmad Yani street, Number 1, Cibitung

Dear Sir,

Through this letter we inform you that our order had arrived on time. However, after we checked the products you sent us, there are some damages of some computers.

The damages are:

1.      Three units of CPU do not working

2.      Five units damaged keyboards

For the evidence, we will send you back the damage products to be re-check by your company.

We hope in the future, we would not receive anymore damaged products like this. If this thing 

happen again, we are sorry that we will cut off our cooperation contract.

Thank you for your concern. We will wait for you reply.

Regards,

TOKO ELEKTRONIK

ANSWERS FOR COMPLAINTS

TOKO ELEKTRONIK

Mampang street

Jakarta

No: 023 / Man.Market / CV.MG / X / 2013

November 25, 2017

Lamp: -

Page: Replies to the complaint

To,

Dear Mr / Mrs Leader

PT KOMPUTER

Jalan Ahmad Yani no.1 Cibitung

With respect,

Reply to the letter of complaint Mr / Ms send on November 23, 2017. We as the management 

of ELECTRONIC SHOP will immediately replace all electronic items to order after 

our team finished checking.

We realize that the damage to electronic goods will be very disturbing to Mr / Ms. However, 

to be understood that our initial suspicion that the destruction of electronic goods is 

caused by the destruction of the transportation line causing damage to the electronic 

goods in the truck carrying. As for the problem of electronic goods that do not fit the 

pure order is our fault. In addition, the destruction of roads also cause congestion 

which then culminate in the delay of electronic goods. We will endeavor to improve our 

service and as soon as possible to replace defective and non-compliant electronic items. 

We will also attempt to post orders early in view of the less supportive transportation paths.

For that we all management ELECTRONIC SHOP apologize for the inconvenience 

and lack of service we provide. Hopefully this incident does not make the cooperation 

that has been established into tenuous.

Similarly, the letter of reply to the complaint that Mr / Ms sent a few days ago. 

Thank you for your attention and cooperation.

Best regards,

TOKO ELEKTRONIK