TUGAS SOFKIL
YANG DISUSUN OLEH :
RIMANDASARI 26215005
UNIVERSITAS GUNADARMA
BEKASI
COMPLAINT LETTER
Jakarta, November 23th, 2017
Number: 11/AB-CD/EFGH/II/2016
TOKO ELEKTRONIK
Mampang street, Number 11, Jakarta
Subject: Complaint about some damages of the goods
To
PT. KOMPUTER
Ahmad Yani street, Number 1, Cibitung
Dear Sir,
Through this letter we inform you that our order had arrived on
time. However, after we checked the products you sent us, there are some
damages of some computers.
The damages are:
1.
Three
units of CPU do not working
2.
Five
units damaged keyboards
For the evidence, we will send you back the damage products to be
re-check by your company.
We hope in the future, we would not receive anymore damaged products
like this. If this thing
happen again, we are sorry that we will cut off our
cooperation contract.
Thank you for your concern. We will wait for you reply.
Regards,
TOKO ELEKTRONIK
ANSWERS FOR COMPLAINTS
TOKO
ELEKTRONIK
Mampang
street
Jakarta
No: 023 / Man.Market / CV.MG / X / 2013
November 25, 2017
Lamp: -
Page: Replies to the complaint
To,
Dear Mr / Mrs Leader
PT KOMPUTER
Jalan Ahmad Yani no.1 Cibitung
With respect,
Reply to the letter of complaint Mr / Ms
send on November 23, 2017. We as the management
of ELECTRONIC SHOP will
immediately replace all electronic items to order after
our team finished
checking.
We realize that the damage to electronic
goods will be very disturbing to Mr / Ms. However,
to be understood that our
initial suspicion that the destruction of electronic goods is
caused by the
destruction of the transportation line causing damage to the electronic
goods
in the truck carrying. As for the problem of electronic goods that do not fit
the
pure order is our fault. In addition, the destruction of roads also cause
congestion
which then culminate in the delay of electronic goods. We will
endeavor to improve our
service and as soon as possible to replace defective
and non-compliant electronic items.
We will also attempt to post orders early
in view of the less supportive transportation paths.
For that we all management ELECTRONIC SHOP
apologize for the inconvenience
and lack of service we provide. Hopefully this
incident does not make the cooperation
that has been established into tenuous.
Similarly, the letter of reply to the
complaint that Mr / Ms sent a few days ago.
Thank you for your attention and
cooperation.
Best regards,
TOKO
ELEKTRONIK
